Frequently Asked Questions

How many emergency contacts can be saved?

You can up to 5 emergency contacts Store these contacts. In an emergency, the watch will call these contacts one after the other and automatically establish a voice connection via the integrated speaker.

The operation is deliberately kept simple:

  • Manually: Press the large SOS button in the middle for approximately... 3 to 4 seconds Hold the button down. This deliberate delay virtually eliminates false alarms.

  • Automatically: In the event of a serious fall, the watch automatically detects the impact and triggers an emergency call. automatically out – even if the wearer is no longer able to do so.

The watch calls the saved contacts in the order you specified. As soon as a contact answers the call, the sequence stops. Additionally, all other contacts receive a notification. SMS notificationThe emergency call will be processed as soon as it has been successfully answered. You can adjust the order of the contacts at any time.

Yes, that's possible. However, please note: When calling the rescue service directly, no automatic data transfer Your location; therefore, you must be reachable to communicate your position. Our recommendation: Optionally, switch the clock to a professional emergency call center This device can directly read your GPS data in an emergency and immediately send targeted help.

Yes, the clock is after IP65 splash-proofThis means it can happen when washing hands or while showering It can stay securely on the wrist. This ensures protection even where the risk of falling is highest.

The watch's fall detection works in three phases: detection of a fall, identification of an impact and an observation phase. If no movement is detected after an impact, the watch automatically sends an emergency call. If there is movement after the impact, the automatic emergency call is prevented to minimize false alarms. An emergency call can also be triggered manually.

If you are unable to move after a fall, the watch will automatically send an emergency call as soon as the fall detection registers an accident without subsequent movement. This ensures quick help, even if you are unable to trigger the alarm yourself.

The watch has a one-button operation and a built-in phone with GPS receiver. In an emergency, you can quickly and easily make an emergency call without the need for another device.

The watch is robustly constructed and waterproof, making it ideal for everyday use and especially safe for seniors who may be at increased risk of falls.

The standard battery life is about 5 days. By enabling power saving modes such as “Nighttime Sleep”, the battery life can be extended to up to 100 days, depending on usage.

The annual service fee is €60 (€5 per month) and covers all emergency calls, location queries and the use of the integrated SIM card. It can be canceled at any time and guarantees the full functionality of the watch.

Yes, the watch can be connected to a 24-hour emergency call center. There are partnerships with renowned services such as the German Red Cross, Johannitercall and Lazariter to provide professional support in an emergency.

Yes, the emergency call watch is in Whole europe Ready to use. Thanks to the integrated SIM card, it is mobile and independent. Apart from the small service fee of only €5 per month You will not incur any additional mobile phone charges.

Yes, the watch will work without the emergency call base station. However, the base station expands the functionality to include improved indoor tracking and efficient geofence functions, which are especially useful for seniors with dementia.

Absolutely. We want you to feel 100% secure. That's why you can wear the watch Test risk-free for 30 daysIf the watch doesn't fit, simply return it and you will receive a full refund.

Yes, the watch has a standard holder, so you can change the strap at any time. Special considerations for dementia patients: We offer a special safety wristband that is difficult to remove independently, in order to ensure maximum protection.

Yes, authorized relatives can check the location of the watch. anytime in real time Retrieve this information. This gives you the assurance that you can immediately and precisely locate your loved ones in an emergency or in case of disorientation (e.g., due to dementia).

If you require further information or have a specific question that hasn't been answered here, please don't hesitate to contact our customer service. You can reach us by phone at +43 660 99 77 301 or by email at office@alarmbands.com

More questions?
More questions?
Karina Voß will help you with any question.
T: +43 660 99 77 301
Opening hours: 08:00 - 20:00