Frequently Asked Questions

Can I make calls using the emergency call watch?

Yes, the watch supports telephone functions and allows you to send and receive calls and audio messages, similar to a cell phone.

The security subscription for €9,90 per month offers unlimited access to the mobile network in Europe, support via email and telephone, as well as updates and expansions of product functions.

For an additional €9,90 per month, the package provides access to a 24/7 emergency call center, which includes guaranteed alarm acceptance and handling, as well as alerting emergency services if necessary.

GPS tracking enables precise location determination in real time, allowing the wearer's exact position to be determined at any time, which is particularly useful in emergencies.

The app serves as an interface for managing the watch, retrieving health data, setting alarms, checking the time and date display and determining position.

The watch continuously measures important vital signs such as pulse and blood pressure and can also be used as a pedometer to monitor daily activity.

When the emergency button is pressed, the watch automatically sends an alarm to the emergency call center or to previously specified contacts and at the same time transmits the current GPS position.

The watch is waterproof and can be worn during everyday activities such as washing hands or in the rain, but is not suitable for swimming or immersion in water.

You can test all our products risk-free, as we offer our customers a 30-day return policy.

If you require further information or have a specific question that hasn't been answered here, please don't hesitate to contact our customer service. You can reach us by phone at +43 660 99 77 301 or by email at office@alarmbands.com

Yes – all JAMES models in the B and R series are equipped with integrated fall detection. This feature is currently not available on Samsung Galaxy models.
The following applies to all emergency call watches on the market in general: For technical reasons, no solution can currently detect every type of fall with absolute certainty. At the same time, the watch should not trigger a false alarm with every minor vibration – both objectives must be balanced against each other.
Examples of different types of falls:
  • Dizziness attack: The person becomes dizzy, holds onto something like a chair, and slowly sinks to the ground before falling over. Although the impact is minor, injuries – for example to the back or hip – can occur.
  • Tripping: A person trips, for example over the edge of a carpet, and falls hard to the floor. Such falls are usually reliably detected by the watch.
  • Abrupt arm movement: If the hand hits a tabletop, for example, the watch may interpret this as a fall. However, if the watch then registers normal movement, the alarm will not sound.
  • Manual activation: Since those affected usually remain responsive or only briefly lose consciousness after a fall, they can trigger the alarm themselves in most cases by pressing a button – a reliable way to get help.
Important note: The watch should be worn at all times. Whether it's a fall, a frightening situation, or an acute danger – help is then always just a button press away.

1. Adjustable sensitivity: The trigger threshold can be adjusted in three levels – high (reacts even to slight vibrations), medium or low.
2. Protection against false alarms: If the sensor detects a potential fall, the wearer has 20 seconds to cancel the alarm directly on the watch. Additionally, JAMES automatically checks in the background whether it was actually a fall or whether the detected movement suggests something else.

To avoid unnecessary false alarms, the alarm will not sound if the arm continues to move after the detected event. Therefore, if the wearer is still able to move, the alarm can be manually triggered at any time by pressing a button.

Yes. JAMES watches offer the option to automatically trigger an alarm if a set number of steps is not reached. For example, if the wearer has taken fewer than 200 steps by 08:00 AM, an alarm will automatically sound. This setting can be configured in the James app.

Note: Rapid hand movements are also sometimes recorded by the watch as steps or activity.

The James B8 measures various health and activity data so you can keep track of your health at all times. The following values ​​are recorded:

  • ❤️ Pulse (heart rate)
  • 🩸 Blood pressure (systolic and diastolic)
  • 🩺 Blood pressure (systolic and diastolic)
  • 🌡️ Body temperature
  • 👣 Steps (pedometer)

No. The measured values ​​are for guidance only and support you in your daily health monitoring. They do not replace medically certified measuring devices or a medical examination or diagnosis.

Yes, the James B8 emergency watch is according to IP67K certified and therefore waterproof. This means they are resistant to Splashing water and brief contact with water It is protected. You can easily wear the watch, for example, while washing your hands or taking a walk in the rain.

The clock, however, is Not suitable for swimming, showering or divingHot steam, chlorine, or salt water can damage the seals and electronics. Therefore, we recommend removing the James B8 before showering, bathing, or swimming to ensure a long lifespan.

In principle, the James B8 can also be used by people with dementia. However, if the focus is on the care of dementia patients or people with a tendency to wander, we recommend our emergency call watch with GPS & fall detection for seniors.

The reason for this is that it was specifically developed for dementia patients and the Geo-zone monitoring via a base station (radio) This means the watch doesn't have to constantly use the GPS signal, which significantly reduces battery drain and allows for a longer battery life.

The recommended emergency call watch offers, among other things:

  • Geofencing via a base station: The watch detects whether the wearer is within a predefined safe area. If the person leaves this zone, relatives can be notified.
  • Longer battery life thanks to reduced GPS usage: Since location tracking doesn't need to run continuously via GPS, the battery is conserved. This means the watch remains ready for use for longer in everyday life.
  • GPS tracking in emergencies: In the event of an emergency call, the wearer's current location can be transmitted. This allows relatives or helpers to find the person more quickly.
  • Automatic fall detection: The watch can detect typical fall movements and automatically trigger an alarm in case of emergency.
  • SOS emergency call at the touch of a button: The wearer can trigger an emergency call themselves at any time. This is particularly important when help is needed quickly.
  • Telephone function and location transmission to relatives: The watch enables direct communication with stored contacts and can simultaneously transmit the location.

Our advice: If the main reason for the purchase is the safety of a dementia patient or a person with a tendency to wander, we recommend our Emergency call watch with GPS & fall detection for seniors, as it represents the more reliable and practical solution for this purpose.

No. The wearer of the James B8 emergency watch does not need a smartphone or the James app. The emergency watch functions completely independently via the integrated SIM card.

In an emergency, simply pressing the SOS button is enough to trigger the emergency call and notify the stored contact persons.

The James app and web portal are intended exclusively for family members, caregivers, or nurses. They allow users to adjust settings, view locations, and manage notifications, among other things.

The James B8 emergency call watch comes with everything you need for setup:

  • James B8 emergency call watch
  • (I.e.Charging cables
  • (I.e.Integrated SIM card

Upon receipt of the delivery, you will of course receive all important information on setting up, activating and using the emergency call watch.

More questions?
More questions?
Karina Voß will help you with any question.
T: +43 660 99 77 301
Opening hours: 08:00 - 20:00