Frequently Asked Questions

Is any special setup or programming required?

The fall detector requires a simple initial configuration to save emergency contacts and adjust settings, which can be done using the user manual.

Yes, when the emergency call is triggered, the current GPS location is sent via SMS to up to three pre-saved contacts.

Yes, Drop Detector works with any Nano SIM card of your choice, with no monthly fees.

Yes, the fall detector is compatible with both 2G and 4G networks.

Fall detection is carried out by a 3D acceleration sensor, which automatically triggers an emergency call when a fall is detected.

The battery lasts 2 to 3 days under normal use and up to 20 days in economy mode.

An emergency call can be triggered automatically in the event of a fall or activated manually by pressing the large SOS button.

If you require further information or have a specific question that is not answered here, please do not hesitate to contact our customer service.

More questions?
More questions?
Karina Voß will help you with any question.
T: +43 660 99 77 301
Opening hours: 08:00 - 20:00

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