Frequently Asked Questions

What are the costs of the Garda emergency call bracelet?

The costs for the Gardia emergency call bracelet consist of the one-time purchase costs for the emergency call bracelet as well as a monthly subscription for using the service.

After purchase, you will receive the Gardia emergency call bracelet. The required subscription will only be activated after the order is placed or after you receive the product.

The following tariffs are currently available:

Basic package: €17,95 per month
Emergency Plus Package: €32,90 per month

A detailed overview of the services and features included in each package can be found on this page.

Important note for Germany:
If a care level has been assigned, the monthly fee may be covered by the long-term care insurance provider under certain conditions. In the event of successful coverage, the long-term care insurance provider will reimburse the ongoing subscription costs. However, the one-time purchase price for the Gardia emergency call bracelet must be borne by the buyer.

For current prices, services and requirements for cost coverage, we recommend checking the respective tariff details on this page.

The subscription covers all ongoing costs of the integrated SIM card and provides unlimited data and range. Emergency call functions are not available without an active subscription. The basic package starts at €17,95/month, with the first month free. The subscription can be cancelled at any time.

When you purchase the Gardia emergency call bracelet, you receive everything you need for immediate use. Shipping is free within Germany and Austria, and delivery typically takes 2–5 business days.

Included in the delivery are:

Guardia emergency call bracelet with adjustable wristband length and high-quality folding clasp
Gardia magnetic charging cradle for particularly easy and safe charging
USB-C charging cable (USB-A to USB-C)
Power adapter (5V / 2A) for fast charging function
Quick guide with the most important steps for setup and use

You also benefit from a 30-day return policy. Test the Gardia emergency call bracelet risk-free and return it free of charge if you are not satisfied.

Yes! Gardia has an integrated eSIM card, its own microphone, and a speaker. It works completely independently – no smartphone is needed nearby. The My Gardia app on the relative's smartphone is only required for setup, management, and receiving emergency notifications.

Guardia uses a fall detection system developed by experts specifically for seniors, which is considered one of the most reliable on the market. If a fall is detected, an emergency call is automatically triggered with a short warning, which can be canceled by pressing a button if there is no emergency.

No – Gardia places great importance on data privacy. Location tracking is only possible if an emergency call is manually triggered or the fall detection system is activated. In both cases, the wristband clearly signals the initiation of an emergency call through sound, vibration, and light signals. No location tracking takes place outside of emergency calls.

With the EmergencyPlus or CarePlus subscription, a professional, multilingual emergency call center from BOSCH is accessible. This center is staffed around the clock, assesses the emergency situation, alerts local emergency services if necessary, and can also step in when no personal emergency contacts are available.

Yes. The Gardia emergency call bracelet is IP67 certified, making it waterproof and dustproof. It can be worn without any problems while showering, washing, or in the rain. However, it should not be submerged for extended periods (no swimming).

The battery lasts up to 21 days with normal use. Charging is done via the included magnetic charging cradle and takes less than 120 minutes. All charging accessories are included.

In Germany, the PflegePlus subscription is available, which can be covered by the long-term care insurance fund if a care level has been officially recognized. The one-time purchase cost of the wristband must be borne by the buyer. For details, please contact [contact information missing]. office@alarmbands.com.

Yes! Guardia works in Germany, Austria, and almost all of Europe. Shipping and returns are free for both countries. The integrated eSIM card ensures optimal network coverage in Germany and Austria.

After receiving your wristband, download the free My Gardia app, follow the setup instructions, and complete your subscription. Setup usually takes less than 15 minutes. Video tutorials are available on the Gardia YouTube channel. Our customer service is available at 0800 000 3692 They are happy to help with any questions.

More questions?
More questions?
Karina Voß will help you with any question.
T: +43 660 99 77 301
Opening hours: 08:00 - 20:00

This is how the Gardai emergency call bracelet works

1

Put on a bracelet

Wear Gardia on your wrist – at home, on the go, during sports. Always ready for use, waterproof to IP67.

2
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Fall or emergency call

In the event of a fall, the automatic fall detection system recognizes the emergency. Alternatively: manual emergency call at the touch of a button.

3
📞

Instant connection

Guardia establishes a voice connection to your emergency contacts and transmits your GPS location in real time.

4
(I.e.

Help is coming

Relatives or the 24/7 Bosch emergency call center will quickly coordinate help. Emergency services will be alerted if necessary.

Subscription models & prices

The Gardia wristband requires a monthly subscription that covers the integrated SIM card and all services. The first month is free. Cancel anytime. The subscription is only completed after receiving the bracelet via the My Gardia app – not at the time of ordering.

Basic Package

Required subscription

17,95 € / month
✓ 1st month free
  • Unlimited data volume
  • Manual emergency call & automatic fall detection
  • Direct voice connection via wristband ↔ Emergency contacts
  • Store up to 6 emergency contacts
  • My Gardia App: Chat, contacts, settings
  • GPS location transmission in case of emergency
  • Can be cancelled at any time

CarePlus

Only with care level (DE)

from € 0 / Month*
Long-term care insurance covers subscription costs
  • All features of the basic package
  • Professional 24/7 BOSCH emergency call center
  • Alerting local emergency services
  • Usable even without emergency contacts
  • Health profile & emergency measures
  • Key deposit data
  • Can be cancelled at any time
*Only available with a recognized care level in Germany. If the costs are successfully covered, the long-term care insurance fund will cover the monthly subscription fees. Purchase costs are to be borne by the buyer.

Compared to Gardaia

feature Guardia emergency call bracelet Smartwatch emergency call
Automatic fall detection
Specially developed for seniors
Battery life Up to 21 days Up to 18 hours Up to 1 year
Works on the go
Modern, understated design
Waterproof (IP67)
Voice connection directly on the device base station

* The columns "Smartwatch" and "Emergency Call System" refer to conventional, standard products in these categories and do not represent products from alarmbands.com. This is a general market overview – alarmbands.com has not individually tested these products.

Maximum security – always and everywhere

The Gardia emergency call bracelet accompanies seniors throughout their daily lives: while walking, in the garden, shopping, or traveling. Thanks to its integrated eSIM, it works throughout Europe without Wi-Fi or a nearby smartphone.

  • No smartphone required – Gardia communicates independently
  • Europe-wide mobile network coverage via eSIM
  • Voice connection directly from the wrist
  • GPS location will be transmitted immediately in case of emergency.

My Guardia App – Safety for the whole family

With the free My Guardia app, family members and caregivers always have an overview. In an emergency, all saved contacts immediately receive an alert with GPS location.

  • Up to 6 emergency contacts can be stored.
  • Real-time GPS tracking in emergencies
  • Chat function between carrier and relatives
  • Easy setup and management of the wristband
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Free Shipping

Free shipping to Germany and Austria. Delivery time: 2–5 business days.

(I.e.

30 day returns

Try Gardia risk-free for 30 days. Returns are free at any time.

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Secure payment

PayPal, credit card, Maestro, Visa, Mastercard, Apple Pay.

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Excellent!

European Product Design Award · ISO certified · Made in Germany.

Guardia Emergency Call Bracelet – The most modern emergency call system for seniors

The Guardia emergency call bracelet Gardia is an emergency call system developed and manufactured in Germany, specifically tailored to the needs of elderly people and those requiring care. Unlike traditional home emergency call systems, the Gardia emergency call bracelet does not rely on Wi-Fi or a base station – thanks to its integrated eSIM card, it works anywhere in Europe.

Automatic fall detection – safety without pressing a button

The automatic fall detection feature of the Gardia emergency call bracelet precisely detects falls and automatically triggers an emergency call – even if the wearer is unable to press the emergency button after the fall. This is particularly important for seniors who live alone or are frequently out and about alone.

Buying an emergency call bracelet – How much does Garda cost?

The Guardia emergency call bracelet is available from 99,95 € Available (one-time purchase price). A monthly subscription is also required: The basic package costs 17,95 € / month, the EmergencyPlus subscription with 24/7 BOSCH emergency call center 32,90 € / monthFor people with a care level rating in Germany, the PflegePlus subscription is available, where the long-term care insurance fund can cover the monthly costs. The first month is free with all subscriptions.

Guardia vs. Home Emergency Call – Which is better?

A conventional home emergency call system only works within the home. The Gardia emergency call bracelet, on the other hand, protects seniors even when they're out and about – shopping, in the garden, or traveling across Europe. With its modern, discreet design and a battery life of up to 21 days, it's the ideal alternative to bulky alarm devices or cumbersome smartwatches.