Frequently Asked Questions

Do I need a separate SIM card for the emporiaWATCH-LTE?

Yes, a separate nano SIM card is required for full functionality of the emporiaWATCH-LTE as no SIM card is included. It is important to choose a SIM card with approximately 500 MB of data per month. Activate the SIM card and deactivate the PIN request before inserting it into the watch. This can be done in another device, such as a mobile phone.

Yes, the smartwatch allows you to make calls directly from your wrist. Please note that a SIM card must be purchased and activated separately.

Yes, GPS, AGPS and WiFi tracking allow loved ones to precisely monitor the wearer's location. The geofencing function offers additional protection by alerting when the wearer leaves or enters a defined area.

When you press the emergency button, the watch automatically contacts three previously defined speed dial contacts one after the other. If no one answers, the cycle is repeated. In addition, the wearer's last known location is sent to these contacts via SMS. In addition to the three speed dial contacts, up to 20 contacts can be stored in the watch and called, but this is only possible via the associated app.

To activate the emergency button, press the SOS button or the speed dial button for the European emergency number 112. This allows you to quickly call for help in an emergency situation.

Data security is ensured by storing all sensitive data on servers in Germany. This measure guarantees the highest security standards and data protection for users.

The battery life can last from one to a maximum of two days, depending on the use of the GPS tracking interval. It is recommended to charge the watch at night.

Yes, the emporiaWATCH can be connected to multiple smartphones. After the initial registration of the watch, other people can log in using the same login details.

Yes, the smartwatch shows current weather data directly on your wrist, which is particularly practical for planning outdoor activities.

Yes, the app is required to use the full functionality of the watch. Install the app, set up an account and register the watch to gain access to all advanced features.

The watch is IP68 waterproof certified, which protects it against dust and immersion in water up to a certain depth, ideal for everyday use.

In the associated app, you can set an individual step goal by adjusting the slider under "Step goal" and tapping "Save". The pedometer resets automatically at night.

The smartwatch measures steps daily, monitors heart rate and provides a visualization of achieving the defined step goal directly on the watch.

If you require further information or have a specific question that is not answered here, please do not hesitate to contact our customer service.

More questions?
More questions?
Karina Voß will help you with any question.
T: +43 660 99 77 301
Opening hours: 08:00 - 20:00

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